INTRODUCTION

zoiya Private Limited (“Company”) values your privacy. In this Privacy Policy (“Policy”), we describe the information that we collect about you when you visit the Company’s platform (“zoiya”) and use the services available on zoiya, and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at connect@zoiya.in

  • “Personal Information” means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.
  • We do not sell, trade, or otherwise transfer Personal information to other parties unless we have your permission or are required by law.

COLLECTION OF PERSONAL INFORMATION

“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, email address, phone number etc. or information which is required to initiate a refund/ exchange of the products offered by zoiya (“zoiya Products”) such as purchase information, payment details, shipping address etc.

At the time of creating the Account, user data such as name, email ID, etc., shall be collected and the user grants requisite permission for the same. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate its needs. The type of personal information that we collect from you varies based on your particular interaction with the Company.

We may also collect personal information that you post in your Submitted Content such as profile, feedback, and any comments or discussions you post in any blog, forum, or other correspondence site on zoiya. The Company reserves the right to record the conversations through the messaging/chat mechanism on the platform. All the chat/messaging logs can be used for but not limited to monitor and prohibit abuse, safeguard the rights of the users, resolve disputes etc.

COLLECTION OF AUTOMATIC INFORMATION, USE OF COOKIES AND OTHER TRACKING DEVICES

We and our third-party service providers, which include ad networks, use cookies, web beacons, and other tracking technologies to collect information about your use of zoiya, such as your browser type, your ISP or operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that you use. We also track how frequently you visit zoiya. We use this information (including the information collected by our third-party service providers) for website analytics (including to determine which portions of zoiya are used most frequently, what our users like/do not like), to assist us in determining relevant advertising (both on and off our zoiya), to evaluate the success of our advertising campaigns, and as otherwise described in this policy. Currently, we do not honour browser requests not to be tracked.

Cookies: We and our third-party service providers collect information from you by using cookies. A cookie is a small file stored on user’s computer hard drive containing information about the user. The cookie helps us analyse web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit zoiya, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Some of these cookies may be connected to third-party companies or websites. The terms of use of such cookies are governed by this Policy and the privacy policy of the relevant third-party company or website. For example, Google measures the performance of advertisements by placing cookies on your computer when you click on ads. If you visit zoiya when you have such cookies on your computer, we and Google will be able to tell that you saw the ad delivered by Google. The terms of use of these cookies are governed by this Policy and Google’s Privacy Policy.

HOW PERSONAL INFORMATION IS USED

We collect your personal information; and aggregate information about the use of zoiya to better understand your needs and to provide you with a better zoiya experience. Specifically, we may use your personal information for any of the following reasons:

  • To provide our services to you, including registering you for our services, verifying your identity and authority to use our services, and to otherwise enable you to use zoiya;
  • For customer support and to respond to your inquiries;
  • For internal record-keeping purposes;
  • For shipping and delivery of the zoiya Products and to initiate return/ exchange and refunds;
  • To process billing and payment, including sharing with third party payment gateways in connection with zoiya;
  • To improve and maintain zoiya (for example, we track information entered through the “Search” function; this helps us determine which areas of zoiya users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable);
  • To periodically send promotional emails to the email address you provide regarding new products on zoiya, special offers on zoiya or other information about zoiya that we think you may find interesting;

INFORMATION & SECURITY

Our website takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. Our website restricts access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.

UPDATING YOUR INFORMATION

When you register with our website, we may contact you about updating your content to provide features which we believe may benefit you.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

SHARING OF INFORMATION

We consider it our Priority to protect your Personal Information. We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

The information we collect is not shared with other organizations, except in the following circumstances:

  • In order to comply with legal requirements, prevent or take action against suspected fraud or protect the safety of our users.
  • In order to work with service providers, such as payment processors or credit agencies.
  • There is a violation of our “Terms and Conditions.”

AUTHORIZED STATEMENT

This Privacy Policy represents the sole privacy statement of our practices with respect to the collection of Personal Information through the Sites and our use and disclosure of this information. Any other statement or summary with respect to any privacy policy published by any third party shall have no binding or legal effect whatsoever.

CHANGES TO THIS PRIVACY POLICY

Our website reserves the right to data, weblogs, and update, change, or modify this policy at any time. The policy shall come to effect from the date of such update, change or modification. Our website shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user’s account and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise. Our website welcomes your comments regarding this privacy statement at the contact address given at the website. Should there be any concerns about contravention of this Privacy Policy, our website will employ all commercially reasonable efforts to address the same.